Privacy notice
Last updated: 13 November 2026.
This notice explains how Spotless Care Services Ltd, trading as Spotless Care Services ("we", "us"), uses personal information when you ask us for a quote, book a clean or use this website. We are the data controller.
What we collect
- What you send through the contact form: your name, phone number, email, town, the type of clean and property, and your message.
- What you send us on WhatsApp, by phone or by email, for example photos of the property for a quote, the address of the job or access details.
- Technical data the web host needs to serve and protect the site (such as your IP address), kept briefly in server logs.
Why we use it
- To answer your message, give you a quote and arrange and carry out the clean — because you asked us to (taking steps at your request, or our contract with you).
- To meet legal duties, such as keeping business and tax records.
- To keep the website secure (our legitimate interest).
We use photos you send only to quote for and plan the job. We don't use your details for marketing unless you ask us to, and we don't sell them.
Who helps us
The website runs on Cloudflare. Messages from the form are delivered by email (Resend) and kept in the customer system of the agency that looks after our website, Afaceri Diaspora, which acts on our instructions. WhatsApp is run by Meta. Some of these providers may process data outside the UK under recognised safeguards.
How long we keep it
Messages and photos that don't lead to a booking are deleted within 12 months. Records of the work we do and payments are kept for 6 years, as the law requires.
Your rights
You can ask to see, correct or delete your information, object to how we use it or ask us to limit it. Write to spotless.cservices@yahoo.com. If you're not happy with our answer you can complain to the Information Commissioner's Office (ico.org.uk).
Cookies
See the cookie notice.